Warranty policy

Warranty Policy

Thank you for shopping at Archly, operated by Witteveen Commerce LLC ("we," "us," or "our"). We are committed to providing high-quality products and outstanding customer service. This Warranty Policy applies to customers in the United States and the United Kingdom, and also covers our other shipping markets, including Canada and Australia. It is intended to comply with all applicable consumer protection laws in these jurisdictions, including the UK Consumer Rights Act 2015 and applicable US federal and state consumer protection laws.

1. Legal Warranty (Statutory Guarantee)

All products purchased from getarchly.com are warranted to be of satisfactory quality, fit for their intended purpose, and as described. If a product does not meet these standards, you are entitled to a remedy.

  • United Kingdom: Products are covered by the statutory protections under the UK Consumer Rights Act 2015. Goods must be of satisfactory quality, fit for purpose, and as described.
  • United States: Products are covered by applicable federal and state implied warranties of merchantability and fitness for a particular purpose, to the extent permitted by law. Nothing in this policy limits any non-waivable rights you may have under US federal or state law.
  • Canada and Australia: Products are covered by the mandatory consumer guarantees and statutory protections applicable in your country of residence.

If the product proves defective or does not conform to the contract (e.g., manufacturing defect, wrong item, or damaged upon arrival), you are entitled to a free repair, replacement, or refund, depending on the situation. For socks, replacement is typically the most appropriate remedy.

2. Conditions for Warranty Claims

To make a warranty claim, please ensure the following conditions are met:

  • The issue must be reported as soon as reasonably possible after discovering the defect.
  • You provide proof of purchase (e.g., order confirmation or invoice).
  • The defect was not caused by misuse, improper care or washing, neglect, normal wear and tear, or unauthorized modifications.

3. How to Submit a Warranty Claim

To initiate a claim, please contact our customer service team via:

Please include a detailed description of the issue and attach photos or videos if possible. We aim to respond within 3 business days.

4. Remedies

If your product is defective or non-conforming, you are entitled to the following remedies, free of charge, in accordance with the applicable consumer protection laws of your jurisdiction (UK, US, Canada, or Australia):

  • Repair – We will repair the item if feasible.
  • Replacement – If repair is not possible or would cause disproportionate costs, we will replace the item.
  • Refund – If neither repair nor replacement is feasible within a reasonable time, you may request a partial or full refund.

United Kingdom: Under the Consumer Rights Act 2015, you have a short-term right to reject faulty goods within 30 days of delivery for a full refund.

United States: Where goods are defective or non-conforming, you are entitled to the remedies set out above, in addition to any non-waivable rights provided under applicable US federal and state law.

5. Manufacturer's Warranty (if applicable)

Some items may include an additional manufacturer's warranty. This warranty is provided by the manufacturer and does not replace or limit your statutory rights under the laws of the United States, the United Kingdom, Canada, or Australia. Please consult the product documentation for details if applicable.

6. Costs & Return Shipping

If your warranty claim is accepted, we will cover all shipping costs related to the repair or replacement. If the claim is not justified (e.g., damage due to misuse or improper care), return shipping may be charged.

7. Limitation of Liability

This warranty policy does not cover incidental or consequential damages, except as required by mandatory consumer protection laws applicable in your jurisdiction, including the United States, the United Kingdom, Canada, and Australia. Nothing in this policy excludes or limits any liability that cannot be excluded or limited under applicable law.

8. Contact Us

If you have any questions about this Warranty Policy or need assistance, please don't hesitate to contact us at:

Company Information

  • Company Name: Witteveen Commerce LLC
  • Employer Identification Number: 30-1430114
  • Registered Address: 1209 Mountain Rd. PL NE STE R, Albuquerque NM 87110, United States
  • Email Address: info@getarchly.com